Last updated 1 September 2026.

All ONTI purchases are processed by Paddle.com, our payment processor and Merchant of Record — your receipt and any refund will come from Paddle, not directly from us. This page sets out the terms under which we'll approve a refund.

If you're not happy with Standard, contact us within 14 days of your purchase and we'll refund it in full, no questions asked. After 14 days, purchases are final.

• You can cancel anytime from Manage Account → Manage billing. Canceling stops future renewals — you keep Professional access until the end of the billing period you've already paid for, and you're not charged again after that.
• We don't refund partial or unused time within a billing period you've already been charged for.
• If you're a first-time Professional subscriber, you can request a full refund of your first payment within 14 days of subscribing. This applies once per account — it isn't renewed each time a subscription restarts.

Use Contact Us with the email address on your ONTI account and, if you have it, your Paddle receipt reference. We aim to respond within a few business days. Once approved, Paddle processes the refund to your original payment method — it can take several business days to appear, depending on your bank or card provider.

If something's wrong with a charge, please contact us first — we'd rather sort it out directly than have you go through your bank. Raising a chargeback without contacting us first may result in your account being suspended while it's investigated.

See our Terms of Use for the plans this policy applies to, or Contact Us with anything else.